"Ms. [name]. This is the New York Post subscription verification office. We're just calling to make sure you have been receiving the paper."

"Nope."

"Can you verify you're at [address]?"

"Yep."

"What city?"

"Los Angeles, just like yesterday."

"Well, we'll make sure the paper gets out to you within two days. We'll give you a call to make sure."

"Um. I've received this call four times now and have never received a paper. I was charged for the paper weeks ago, but it's not actually arriving. Is this usual?"

"Well, ma'am... Yes. Yes, this happens sometimes."

"So what do I do when you call again and we still haven't gotten the paper?"

"You tell us to shove it up our bums."

"OK. Thank you."

"Thank you!" Bold-face added.

Posted by at June 4, 2003 08:14 PM
Comments

That's customer service!

Posted by: Scott at June 5, 2003 07:12 AM

Dude,
I'm in NYC and I have the exact same problems with my subscription! Who do they hire to deliver papers? Can't most 10-year-olds do this job?

Posted by: steve at June 5, 2003 10:16 AM

Unfortunately, the LA Times delivery is very reliable. Now only if there were something in the paper I wanted to read!

Posted by: Amy Alkon at June 6, 2003 03:17 PM

I'd been receiving the LA Times daily for months...and never a bill. I called to tell them to stop it PLEASE, I had no interest in wasting trees on their type of "journalism" but it continued to arrive anyway.

So I decided I'd leave each day's tripe on my doorstep. It took a few weeks before the delivery guy figured out I wasn't interested. That was during the rainy season -- nothing speaks louder than a stack of soggy papers 15 issues high. Or maybe he just thought I must be dead.

Posted by: Moxie at June 8, 2003 07:25 PM
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