November 13, 2002

Quick Tech Support Question...

Quick Tech Support Question for you Smarties: When you click on the the PayPal button to the left, are any of you unable to open the page? Because I sure haven't been able to; nor have I been able to visit some other important https pages over the past month, such as the one that goes to my bank account. I figure maybe it's because I upgraded to the latest Internet Explorer, and also I recently deleted all my cookies in an attempt to rectify the situation. I can't log in to my PayPal account, and I can't even use their help system to get to tech support. If you can't see the PayPal page in question, please drop a comment, and if any of you have an idea about what's wrong with me (technically speaking, of course), please send me an e-mail. Thanks!

Posted by at November 13, 2002 03:07 PM
Comments

doood

i was having the same problem a few months back. i had to reinstall windows to solve the problem cuz IE is a bitch. the problem is probably in your IE. put all the "security levels" down to Low Ass MoFo.

if that doesnt work you may want to try downloading nestscape and seeing if that will solve the problem.

if this was just a brilliant scamola to get peeople to touch your butt-on, nice job. and feel free to delete this asap.

angels are still champs!

Posted by: tony at November 13, 2002 04:20 PM

If you're getting any sort of error message at all then that would be helpful to see. Paypal needs cookies to work so make sure they are enabled. IE6 also steps up how cookies are handled as part of the P3P privacy standard. PayPal suggests that you add their site as a specific override as follows:

If you are using Microsoft Internet Explorer version 6.0 or higher:

From the Tools menu, choose Internet Options
Click the Privacy tab
Set the slider to Medium or just below
Click Edit
On the line provided, type www.paypal.com and click Allow

Good luck.

Posted by: Andy at November 13, 2002 04:32 PM

Thanks, dudes. Andy, I did what you said (slid the bar to "low," actually), and I guess I'll try to restart now & see what happens. Tony, I've tried our vaunted Friend Tech-Support system, but it hasn't worked out yet ... and, you know, synergy & all that. Will keep you posted.

Posted by: Matt Welch at November 13, 2002 04:44 PM

The latest security updates put out by Microsoft have had all sorts of weird consequences. My boss has been unable to send attachments from home for months now.

But since he's been trying to send me work to do, I've been a little, uh, slow to get around to fixing it.

Are you sure that wasn't just some elaborate way to get all of your readers to click on your PayPal button without overtly asking? ;-)

Posted by: Jackson Cooper at November 13, 2002 04:59 PM

Jackson -- I wish! And even if it was, it wouldn't work. Tip-jars are so March 2002. You need a product, like Tony's book, or some kind of terrible personal crisis....

Posted by: Matt Welch at November 13, 2002 05:24 PM

or porn.

All nude.
Tastefully done --
but all nude.

Posted by: Dan Lewis at November 13, 2002 09:14 PM

These message I get is that their security certificate is a)from a trusted CA, b)expired, c)has the same name as the site.

a and c are good, b is bad and indicates that paypal should get a new cert. Either that, or some bug in IE5 makes it think the cert is OOD.

Posted by: Dan Lewis at November 13, 2002 09:14 PM

These message I get is that their security certificate is a)from a trusted CA, b)expired, c)has the same name as the site.

a and c are good, b is bad and indicates that paypal should get a new cert. Either that, or some bug in IE5 makes it think the cert is OOD.

Posted by: Lonewacko at November 14, 2002 09:13 PM
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r:

From the Tools menu, choose Internet Options
Click the Privacy tab
Set the slider to Medium or just below
Click Edit
On the line provided, type www.paypal.com and click Allow

Good luck.

Posted by: Andy at November 13, 2002 04:32 PM

Thanks, dudes. Andy, I did what you said (slid the bar to "low," actually), and I guess I'll try to restart now & see what happens. Tony, I've tried our vaunted Friend Tech-Support system, but it hasn't worked out yet ... and, you know, synergy & all that. Will keep you posted.

Posted by: Matt Welch at November 13, 2002 04:44 PM

The latest security updates put out by Microsoft have had all sorts of weird consequences. My boss has been unable to send attachments from home for months now.

But since he's been trying to send me work to do, I've been a little, uh, slow to get around to fixing it.

Are you sure that wasn't just some elaborate way to get all of your readers to click on your PayPal button without overtly asking? ;-)

Posted by: Jackson Cooper at November 13, 2002 04:59 PM

Jackson -- I wish! And even if it was, it wouldn't work. Tip-jars are so March 2002. You need a product, like Tony's book, or some kind of terrible personal crisis....

Posted by: Matt Welch at November 13, 2002 05:24 PM

or porn.

All nude.
Tastefully done --
but all nude.

Posted by: Dan Lewis at November 13, 2002 09:14 PM

These message I get is that their security certificate is a)from a trusted CA, b)expired, c)has the same name as the site.

a and c are good, b is bad and indicates that paypal should get a new cert. Either that, or some bug in IE5 makes it think the cert is OOD.

Posted by: Lonewacko at November 14, 2002 09:13 PM
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